Billing Policy
This Billing Policy outlines the terms and conditions related to payment, invoicing, and billing practices for purchases made from DMS Kenya Trading Limited. By completing a purchase on our website, you agree to comply with the guidelines set forth in this policy.
1. Accepted Payment Methods
We aim to offer a convenient and secure payment experience for our customers. Currently, we accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- Amazon Pay
- Cash App
- Google Pay
Please ensure that your selected payment method is valid and has sufficient funds before initiating checkout.
2. Billing and Charge Timing
All purchases made on our website are billed immediately at the time of checkout. Once payment is successfully processed, your order will be confirmed and prepared for shipment. You will receive a confirmation email along with a receipt upon completion of your order.
3. Transaction Currency
All transactions on our website are processed in United States Dollars (USD). If your bank or payment provider operates in a different currency, you may incur conversion fees or varying exchange rates, for which we are not responsible.
4. Tax and Price Transparency
All product prices displayed on our website are inclusive of applicable taxes. There will be no hidden charges at checkout, and you will see a full breakdown of your purchase amount before confirming your payment.
5. Invoices and Receipts
An electronic receipt will be automatically emailed to you after a successful transaction. The receipt will contain details of the purchased items, amount paid, and order reference number. Please note that our receipts do not include tax identification numbers.
6. Failed or Declined Payments
If your payment is declined or fails to process, your order will not be completed and no charges will be made to your account. We recommend checking your payment information for accuracy or using a different payment method if the issue persists.
7. Billing Disputes
Should you notice any discrepancies or unauthorized charges on your account, you must notify us within 7 days of the transaction date. All billing concerns should be reported via email to our support team, and must include the order number and description of the issue. We will investigate each case promptly and keep you informed throughout the process.
8. Subscription Products
At this time, DMS Kenya Trading Limited does not offer any subscription-based products or services. All purchases are made on a one-time basis, with no recurring billing involved.
9. Contact Information
For all billing-related inquiries, please contact our support team through email or by visiting our website. We are committed to resolving your concerns efficiently and professionally.